Please read this document carefully before using the riostarz platform. By registering or using any of our services, you agree to be bound by all terms and conditions stated herein.
Six key topics from the RioStarz Terms and Conditions most frequently asked about by new players.
Only Malaysian citizens or residents aged 18 and above are eligible to register. Only one account is permitted per individual, IP address, and withdrawal address.
All transactions are processed through legitimate and licensed financial channels. Withdrawals are processed within 1–3 business days depending on the chosen payment method.
All bonuses and promotions are subject to the specified wagering requirements. Bonuses cannot be withdrawn as cash until all conditions have been fully met.
You are solely responsible for the security of your password and all activity on your account. Report any suspicious access to our support team immediately.
Fraud, money laundering, use of third-party software, and any form of system manipulation are strictly prohibited and may result in account closure.
Riostarz provides self-limit tools, deposit limits, and self-exclusion options. We are committed to ensuring that entertainment remains healthy and in control.
Important Notice
This Terms and Conditions document constitutes a legally binding agreement between you as the user and RioStarz as the platform operator. By accessing, registering, or using any part of our platform at riostarz.pro, you confirm that you have read, understood, and agree to comply with all provisions herein.
Riostarz operates as an online entertainment platform offering a wide range of game categories including Live Casino, Sports Betting, Fish Shooting Games, bingo, and Slots. Access to all products and services provided by riostarz is fully subject to these Terms and Conditions, along with our Privacy Policy and Responsible Gaming Policy, which are also considered part of this agreement.
If you do not agree with any part of these terms, please stop using our platform immediately. We reserve the right to modify or update these terms at any time, and it is your responsibility to review the latest terms periodically.
Quick Summary
By registering a RioStarz account, you automatically agree to these terms. Please ensure you understand each section before you start playing to avoid any misunderstandings.
To register and use riostarz services, you must meet the following eligibility criteria:
Riostarz reserves the right to request identity verification (KYC) documents at any time to confirm your eligibility. Failure to submit the required documents within the specified timeframe may result in suspension or closure of your account without prior notice.
If you find that someone under the age of 18 is using riostarz services with your information, please contact our support team immediately. riostarz takes child protection seriously and has strict detection systems in place to prevent such misuse.
Each player is only permitted to hold one (1) active account on riostarz. Multiple account ownership by the same individual — even using different names, email addresses, phone numbers, or IP addresses — is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any existing balances.
During registration, you are required to provide accurate, complete, and up-to-date information including your full legal name, date of birth, identification card number, mobile phone number, and active email address. This information will be used for account verification, payment processing, and account-related communications.
You are fully responsible for choosing a strong password and keeping it confidential. RioStarz recommends using a password that combines uppercase letters, lowercase letters, numbers, and symbols, with a minimum length of 10 characters. Two-factor authentication (2FA) is available and strongly encouraged for all accounts as an added layer of security.
Riostarz shall not be liable for any losses arising from your failure to secure your login credentials. If you suspect your account has been accessed by an unauthorised party, change your password immediately and contact our customer support.
Riostarz supports a wide range of payment methods popular in Malaysia, including bank transfers via FPX, local e-wallets, and debit cards issued by major Malaysian banks. All financial transactions are processed through secure channels with 256-bit SSL encryption.
| Transaction Type | Minimum Limit | Maximum Limit | Processing Time |
|---|---|---|---|
| FPX Deposit | RM 20 | RM 50,000 | Instant |
| E-Wallet Deposit | RM 10 | RM 10,000 | Instant |
| Bank Withdrawal | RM 50 | RM 30,000 | 1–3 Business Days |
| E-Wallet Withdrawal | RM 30 | RM 5,000 | Within 24 Hours |
Before making a withdrawal, your account must have completed full KYC verification. This includes identity verification (IC or passport), proof of residential address, and in some cases, payment method verification. This process is an industry standard to prevent fraud and money laundering.
Your first withdrawal from a new account may take longer to process due to additional security verification requirements. This is standard procedure and is designed to protect your interests as a player.
Notice
Funds deposited via a specific payment method must be withdrawn through the same method. riostarz reserves the right to reject withdrawal requests that do not comply with this policy for security and fraud prevention purposes.
Riostarz offers a wide variety of bonuses to players, including welcome bonuses, deposit bonuses, weekly cashback, free spins, and special promotions for Malaysian festivities such as Hari Raya, Chinese New Year, and Deepavali. All bonuses are subject to the specific terms and conditions stated in each promotional offer.
Every bonus received must meet the specified wagering requirements before any wins from that bonus can be withdrawn. Wagering requirements are typically expressed as a multiple of the bonus amount — for example, a RM100 bonus with a 20x wagering requirement means you need to place a total of RM2,000 in bets before you can make a withdrawal.
All games offered at riostarz use a Random Number Generator (RNG) that has been independently verified and audited by internationally recognised certification bodies. This ensures that every spin, every outcome, and every game result is completely random and free from any manipulation.
For Live Casino games, outcomes are determined by real dealers in a strictly monitored environment with multi-angle cameras. riostarz does not interfere in any aspect of live game results. In the event of a technical disruption during a game session, riostarz will use server logs to determine the valid outcome.
In the event of a discrepancy between what is displayed on your screen and the server records, the server records shall be considered final and shall override any claims based on the player's device display.
Using the riostarz platform for illegal, unethical, or activities that harm other players is strictly prohibited. The following is a list of activities that may result in immediate account closure without a refund:
Zero Tolerance Policy
Riostarz enforces a zero-tolerance policy against fraud and manipulation. Any account suspected of involvement in the above activities will be suspended immediately while an investigation is carried out. If proven, the account will be permanently closed and the balance may be forfeited.
You may close your RioStarz account at any time by contacting our customer support team. Before closure, all active wagering requirements must be fulfilled and no pending withdrawal requests may remain.
Riostarz also reserves the right to suspend, restrict, or close an account without prior notice in the following circumstances: breach of terms of use, suspected fraudulent activity, failure of KYC verification, or at the request of a competent authority. In cases where an account is closed for valid reasons through no fault of the player, the available balance will be returned to the original payment method within 7 business days.
Riostarz shall not be liable for any indirect, incidental, or consequential losses arising from your use of our platform. riostarz's maximum liability to any player is limited to the amount deposited within the 30 days preceding the claim.
The riostarz platform is provided on an "as is" basis with no guarantee that the service will always be free from errors, interruptions, or cyberattacks. While we strive to maintain 99.9% uptime, we cannot guarantee uninterrupted service continuity under all circumstances.
Riostarz reserves the right to modify these Terms and Conditions at any time. Any material changes will be communicated to players via in-platform notifications or by email at least 7 days before the changes take effect, except in situations requiring immediate action for security or legal reasons.
Continued use of the riostarz platform after the effective date of any changes constitutes acceptance of the amended terms. If you do not agree with the changes made, you have the right to close your account before the changes take effect.
For any enquiries regarding these Terms and Conditions, contact the riostarz customer support team via live chat or email. We are available to assist you 24 hours a day, 7 days a week in Malay, English, and Mandarin.